Product Information:
Metr provides information about peanuts and peanut oil on its website. Customers are advised to review product details, including allergen information, before making a purchase.
Ordering and Payment:
Orders can be placed through the Metr website, and payment must be completed at the time of purchase.
Delivery Time:
Metr aims to deliver orders within 7 days of purchase. Unforeseen circumstances may lead to delays, and customers are requested to understand and cooperate.
Product Exchange:
In the event that a product is damaged during delivery, customers may request an exchange within 24 hours of receiving the product.
Exchange Process:
To initiate an exchange, customers must contact our customer support team within the specified time frame, providing order details and images of the damaged product for prompt assistance.
Conditions for Exchange:
Exchanges are only applicable in cases of damage during transit. Exchanges will not be accepted for reasons other than product damage.
