Damaged Products
If you receive a damaged product, please contact our customer support team within 24 hours of receiving the item. We will guide you through the return process.
Contacting Customer Support:
To initiate a return, please email us at kishankidukan@gmail.com. Provide your order details and attach images of the damaged product for prompt assistance.
Eligibility for Return:
Returns are only accepted for products damaged during transit. Exchanges or refunds will not be granted for reasons other than damage.
Return Process:
Our customer support team will guide you on the return process, which may include returning the damaged product. Metr will cover the return shipping costs.
Refund or Exchange:
Upon receiving the returned item, we will assess the damage. If an exchange is feasible, we will send a replacement. If not, a refund will be issued in the original form of payment.
Refund Processing Time:
Refunds may take some time to process, depending on your payment method. We appreciate your patience.
Return Shipping Instructions:
Clear instructions for the return shipping process will be provided by our customer support team. Please follow these instructions carefully to ensure a smooth return process.
Non-Eligible Returns:
Products damaged due to mishandling or after the initial 24-hour return window are not eligible for return or exchange.
Customer Responsibility:
Customers are responsible for providing accurate contact details and must ensure someone is available to receive the delivery to minimize the risk of damage.
By making a purchase on the Metr website, you acknowledge and agree to abide by this return policy. Metr reserves the right to update or modify this policy at any time. If you have any questions or concerns, please contact us at kishankidukan@gmail.com.
